Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information") and your business operations.

A. Information You Provide Directly

• Account Information: When you register, we collect your name, email address, password, and company name.
• Billing Information: If you purchase a subscription, our payment processors (e.g., Stripe) collect payment details, billing address, and transaction history.
• Service Inputs (User Content): To generate launch stories, market research, and strategies, you provide business briefs, target audience profiles, proprietary company information, and custom prompts.
• Communications: Information you provide when contacting customer support or participating in surveys.

B. Information Collected Automatically

• Usage Data: We track how you interact with the Service, including features used, time spent, and output generated.
• Device & Technical Data: IP addresses, browser types, operating systems, and device identifiers.
• Cookies & Tracking: We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze platform traffic.

2. How We Use Your Information

We use the collected information to operate, improve, and secure our Service, specifically to:

• Provide the Service: Process your company briefs and prompts to generate custom positioning, launch scripts, and market intelligence.
• Maintain Accounts & Billing: Manage your subscription, process payments, and send administrative notices.
• Improve the Platform: Analyze usage trends to optimize our user interface, enhance the accuracy of our AI outputs, and develop new features.
• Customer Support: Respond to inquiries, troubleshoot technical issues, and provide onboarding assistance.

3. Artificial Intelligence and Data Usage

Given the nature of our AI-powered Service, how we handle your business inputs is a priority:

• Third-Party AI Models: We utilize foundational language models (e.g., OpenAI, Anthropic) to process your inputs and generate strategies. Your data is shared with these sub-processors strictly for the purpose of fulfilling your request.
• Model Training: We [do / do not] use your confidential business briefs, prompts, or generated launch stories to train our proprietary underlying AI models or those of our third-party LLM providers. (Note: You must choose the appropriate stance here based on ResAgent's actual technical architecture and vendor agreements).
• Data Isolation: Your proprietary business inputs are siloed and are not shared with or visible to other ResAgent users.

4. How We Share Your Information

We do not sell your Personal Information or confidential business data. We may share information under the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in operating our Service (e.g., cloud hosting via AWS/Google Cloud, payment processing, email delivery, and LLM APIs).
• Business Transfers: If ResAgent is involved in a merger, acquisition, or sale of assets, your data may be transferred as a business asset.
• Legal Compliance: We may disclose information if required to do so by law, court order, or to protect the rights, property, or safety of ResAgent, our users, or others.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your information. This includes encryption of data in transit (TLS/SSL) and at rest. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security of your proprietary business briefs or personal data.

6. Data Retention

We retain your account information and User Content for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your data within [Insert Number, e.g., 30 days], except where retention is necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Privacy Rights

Depending on your location (e.g., EEA, UK, California), you may have the following rights regarding your Personal Information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion (Right to be Forgotten): Request deletion of your personal data.
• Opt-Out: Opt-out of marketing communications and the use of non-essential cookies.

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

ResAgent is operated in [Insert Country, e.g., the United States]. If you are accessing the Service from outside this region, please be aware that your information will be transferred to, stored, and processed in [Insert Country]. By using the Service, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective Date," or by sending an email notification to registered users.